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About

Cancellation Policy

Did Not Attend (DNA) Policy

At Locksbottom Podiatry, missed appointments can have a significant impact on our ability to provide timely care to all patients. To ensure fairness and efficiency, we have implemented the following policy for patients who do not attend their appointments without providing adequate notice:

DNA Protocol

First Missed Appointment

  • The missed appointment will be noted in your patient record.
  • A fee may occur.

Second Missed Appointment

  • You will be invoiced 75% of the appointment fee, as the missed slot could not be allocated to another patient.

Third Missed Appointment

  • You will be invoiced for the full appointment fee.
  • Any future appointments will require payment in full at the time of booking.

Appointment Reminders

To help you keep track of your appointments, we send email reminders prior to each scheduled appointment. These reminders are sent three days before your appointment. For patients without email access or with specific medical needs, we will endeavour to contact you by phone.

How to Avoid a DNA

If you cannot attend your appointment or no longer require it, please notify us at least 48 hours in advance. This allows us to offer your slot to another patient who may need it.

Our Commitment to You

We understand that unforeseen circumstances can occur. If you miss an appointment, please contact us as soon as possible to discuss your situation.

Thank you for your understanding and cooperation in helping us provide the best possible care to all our patients.